# API/Billing Major Problem!

**URL:** <https://community.perplexity.ai/t/api-billing-major-problem/3915>\
**Category:** Bug Reports\
**Tags:** search-api\
**Created:** [February 11, 2026, 8:53pm UTC](https://community.perplexity.ai/t/api-billing-major-problem/3915 "2026-02-11T20:53:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jc\_watcher](https://avatars.discourse-cdn.com/v4/letter/j/d9b06d/32.png) [@jc\_watcher](https://community.perplexity.ai/u/jc_watcher)\
**Post date:** [February 11, 2026, 8:53pm UTC](https://community.perplexity.ai/t/api-billing-major-problem/3915/1 "2026-02-11T20:53:43Z")

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I need immediate support with API and billing issues. I have been trying contacting the team for 3 days via support@perplexity.ai and api@perplexity.ai with no success, only bots responding. Please help!

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**Author:** ![dev](https://sea1.discourse-cdn.com/flex001/user_avatar/community.perplexity.ai/dev/32/2490_2.png) [@dev](https://community.perplexity.ai/u/dev)\
**Post date:** [March 31, 2026, 11:34pm UTC](https://community.perplexity.ai/t/api-billing-major-problem/3915/2 "2026-03-31T23:34:58Z")

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Did you sort it out?

\> Please note that any additional responses from you will place you at the back of the queue and may delay your response time