:bug: Describe the Bug For a particular domain the API has suddenly stopped returning a search_results object – i.e. there are no citations returned. See: curl --request POST --url https://api.perplexity.ai/chat/completions --header “accept: application/json” --header “authorization: Bearer pplx-x…

I am also facing an issue with the API. I am getting the Citations field as empty. It was working on 1st August. Any update? “citations”: , “search_results”: , “object”: “chat.completion”,

Vasanth - I’ve had email from Perplexity suggesting this might be a robots.txt issue. It isn’t. Not sure what it is. Perhaps it is connected with Cloudflare’s move yesterday to block Perplexity. See Perplexity is using stealth, undeclared crawlers to evade website no-crawl directives

Same problem here, empty search results and citations… It’s frustrating. Perplexity searches work really well on the web, but api is not working as it should.

Thanks for bringing this to our attention! Our engineering team is currently investigating this issue. Appreciate your patience!

Come on guys, we need some answers please! Even if it’s just simple instructions how to allow Perplexity bot through Cloudflare.

Hi! Will get back to you shortly! The team is still working on this. Thank you for your patience!

AWS WAF may have stopped allowing Perplexity through for one of our websites. Has anyone else seen this? Maybe, but not necessarily, related to Cloudflare’s 4 August block on Perplexity. Adding WAF rule (http.user_agent contains “PerplexityBot”) or (http.user_agent contains “Perplexity-User”) to …

API Returning empty search_results object

Bug Reports

jamesliounis August 6, 2025, 4:58pm 7

We will be sharing some additional instructions shortly.

Search_domain_filter unable to crawl sap.com or help.sap.com

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Why don't I receive the same level of response using the API as I do using the official UI search? Bug Reports	9	1565	May 15, 2025
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API Returning empty search_results object

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