# Charged for API credits despite "Failed" transaction status

**URL:** <https://community.perplexity.ai/t/charged-for-api-credits-despite-failed-transaction-status/3852>\
**Category:** General\
**Tags:** search-api\
**Created:** [February 5, 2026, 11:18am UTC](https://community.perplexity.ai/t/charged-for-api-credits-despite-failed-transaction-status/3852 "2026-02-05T11:18:26Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![emmanuelle](https://avatars.discourse-cdn.com/v4/letter/e/5fc32e/32.png) [@emmanuelle](https://community.perplexity.ai/u/emmanuelle)\
**Post date:** [February 5, 2026, 11:18am UTC](https://community.perplexity.ai/t/charged-for-api-credits-despite-failed-transaction-status/3852/1 "2026-02-05T11:18:26Z")

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Hi everyone,

I’m reaching out here because I haven’t received a response from the official support channel yet, and I’m facing a billing issue with the Perplexity API.

I recently tried to purchase API credits. My first attempt resulted in a **“Transaction Failed”** message on the dashboard. I tried a second time, and the same thing happened. So I decided to use another api (gemini)

However, I checked my bank statement and I have been **successfully charged twice (€5 each, total €10)**.

Thanks in advance for your help!

Best regards,