# Data loss - threads AND artifacts deleted inside Space (2 separate incidents, unresolved since July 2)

**URL:** <https://community.perplexity.ai/t/data-loss-threads-and-artifacts-deleted-inside-space-2-separate-incidents-unresolved-since-july-2/5523>\
**Category:** Bug Reports\
**Tags:** sonar-api\
**Created:** [July 6, 2026, 9:16pm UTC](https://community.perplexity.ai/t/data-loss-threads-and-artifacts-deleted-inside-space-2-separate-incidents-unresolved-since-july-2/5523 "2026-07-06T21:16:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Anton\_Verigin](https://sea1.discourse-cdn.com/flex001/user_avatar/community.perplexity.ai/anton_verigin/32/3301_2.png) [@Anton\_Verigin](https://community.perplexity.ai/u/Anton_Verigin)\
**Post date:** [July 6, 2026, 9:16pm UTC](https://community.perplexity.ai/t/data-loss-threads-and-artifacts-deleted-inside-space-2-separate-incidents-unresolved-since-july-2/5523/1 "2026-07-06T21:16:47Z")

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I’m reporting a recurring data loss issue inside a Perplexity Space, distinct from a simple ‘missing thread’ bug — this involves loss of both threads and artifacts (generated files/canvases) within the Space itself.

Incident 1 — Thursday, July 2, 2026: All threads inside my Space disappeared. Artifacts (saved files/documents) remained intact and visible in the Space.

Incident 2 — Monday, July 6, 2026: Same Space lost all threads again, but this time artifacts were also deleted, not just threads. Nothing was manually deleted by me on either occasion. I was logged into my correct account, not in Incognito mode, on both occasions.

I contacted support after Incident 1 (July 2) and received no response. This is now happening for the second time in under a week, with escalating severity (loss extending from threads only to threads + artifacts).

I noted your status page recorded a ‘Computer Sandbox Issue’ incident on July 1, 2026 — this timing correlates directly with my first data loss on July 2. Please confirm whether these incidents are related, and whether recovery of the deleted threads/artifacts from the Space is possible.

Requesting priority escalation given data loss now affects generated artifacts, not just conversation history.

## Pre-flight checklist

- This is about the Perplexity API, not the Perplexity app, Comet, or web UI.
- I have removed API keys, secrets, and private data.
- I have included enough information for someone else to reproduce the issue.

## Bug type

- Error response or failed request
- Incorrect or unexpected model output
- Missing, invalid, or stale citations/search results
- Streaming issue
- Structured output or JSON schema issue
- SDK issue
- Billing, credits, or rate limit issue
- Dashboard, API key, or auth issue
- Other API bug

## Affected API area

- Agent API
- Search API
- Sonar API
- Embeddings API
- SDKs
- Dashboard, API keys, or auth
- Billing or credits
- Not sure

## Summary

## Expected behavior

## Actual behavior

## Minimal reproduction

```bash

```

## Response or error

```json

```

## Request details

- Endpoint:
- Model or preset:
- SDK/language/version:
- Request ID:
- Approximate time and timezone:
- Consistent or intermittent:

## Additional context

---

<div class="post-metadata">

**Author:** ![Alex\_Romanov](https://sea1.discourse-cdn.com/flex001/user_avatar/community.perplexity.ai/alex_romanov/32/330_2.png) [@Alex\_Romanov](https://community.perplexity.ai/u/Alex_Romanov)\
**Post date:** [July 6, 2026, 9:18pm UTC](https://community.perplexity.ai/t/data-loss-threads-and-artifacts-deleted-inside-space-2-separate-incidents-unresolved-since-july-2/5523/2 "2026-07-06T21:18:36Z")

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> [@Anton\_Verigin](#):
>
> omputer Sandbox Issue’ incident on July 1, 2026 — this timing correlates directly with my first data loss on July 2. Please confirm whether these incidents are related, and whether recovery of the deleted threads/artifacts from the Space is possibl

Hey @Anton_Verigin! The team is aware of the sandbox issue and is working on a fix. The ticket is still not closed, the support team will update you by email, when it’s done.