# Perplexity API: Purchased credits, balance still shows "$0"

**URL:** <https://community.perplexity.ai/t/perplexity-api-purchased-credits-balance-still-shows-0/3185>\
**Category:** Bug Reports\
**Tags:** search-api\
**Created:** [December 20, 2025, 5:26pm UTC](https://community.perplexity.ai/t/perplexity-api-purchased-credits-balance-still-shows-0/3185 "2025-12-20T17:26:10Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Neeraj\_M](https://sea1.discourse-cdn.com/flex001/user_avatar/community.perplexity.ai/neeraj_m/32/759_2.png) [@Neeraj\_M](https://community.perplexity.ai/u/Neeraj_M)\
**Post date:** [December 20, 2025, 5:26pm UTC](https://community.perplexity.ai/t/perplexity-api-purchased-credits-balance-still-shows-0/3185/1 "2025-12-20T17:26:10Z")

</div>

## 🐛 Describe the Bug

I purchased API credits twice, but my credit balance never updated and continues to show **$0** , making my account unusable.

I initially purchased **$26 in API credits**. After waiting several minutes, my balance still showed $0. Assuming this might be a transient issue, I made a second purchase of **$25** , but the balance still did not update.

At this point, the account cannot be used despite successful payments, which appears to be a billing or credit application bug.

## ✅ Expected Behavior

After a successful purchase, the API credit balance should update immediately (or within a reasonable processing window) and allow API usage.

## ❌ Actual Behavior

1. Payments were successfully processed. (See screenshot)
2. API credit balance remains at **$0** (See screenshot)
3. Account is unusable and cannot consume API credits (See screenshot)

**Also note that credits were purchased on 13th December, but no credits are available to use the API since 12th December**

## 🔄 Steps to Reproduce

1. Log in to the Perplexity API dashboard
2. Purchase $26 in API credits via [https://www.perplexity.ai/account/api/billing](https://www.perplexity.ai/account/api/billing)
3. Wait several minutes and refresh the dashboard
4. Observe that the credit balance remains $0
5. Purchase an additional $25 in API credits
6. Refresh the dashboard again
7. Observe that the credit balance still remains $0 and API usage is blocked

## 📎 Logs or Screenshots (if applicable)

 ![Screenshot 2025-12-20 at 9.25.20 AM](https://us1.discourse-cdn.com/flex001/uploads/sonar1/original/2X/5/5d3af1f7eb2a3902a8e3330a0486314fdc68ab7d.jpeg)

## 📝 Additional Context

Add any other context about the problem here.