# Stuck on Tier 1 after $258 in API credits - quota exceeded errors

**URL:** <https://community.perplexity.ai/t/stuck-on-tier-1-after-258-in-api-credits-quota-exceeded-errors/5137>\
**Category:** General\
**Tags:** search-api\
**Created:** [May 14, 2026, 6:31am UTC](https://community.perplexity.ai/t/stuck-on-tier-1-after-258-in-api-credits-quota-exceeded-errors/5137 "2026-05-14T06:31:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kate7661](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kate7661](https://community.perplexity.ai/u/kate7661)\
**Post date:** [May 14, 2026, 6:31am UTC](https://community.perplexity.ai/t/stuck-on-tier-1-after-258-in-api-credits-quota-exceeded-errors/5137/1 "2026-05-14T06:31:18Z")

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Tier 1 despite spending $258 in API credits - should auto-upgrade to Tier 2 at $250+ but hasn’t. Getting quota exceeded errors blocking production use. Emailed support but no response. Can anyone advise?

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**Author:** ![albert\_pplx](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@albert\_pplx](https://community.perplexity.ai/u/albert_pplx)\
**Post date:** [May 14, 2026, 6:32am UTC](https://community.perplexity.ai/t/stuck-on-tier-1-after-258-in-api-credits-quota-exceeded-errors/5137/2 "2026-05-14T06:32:38Z")

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Hi Kate,

Could you send us an email over at api@perplexity.ai, we’ll gladly sort this out for you.