# Support run-around

**URL:** <https://community.perplexity.ai/t/support-run-around/3324>\
**Category:** General\
**Created:** [December 31, 2025, 6:52pm UTC](https://community.perplexity.ai/t/support-run-around/3324 "2025-12-31T18:52:22Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Sam\_Hobbs](https://sea1.discourse-cdn.com/flex001/user_avatar/community.perplexity.ai/sam_hobbs/32/2303_2.png) [@Sam\_Hobbs](https://community.perplexity.ai/u/Sam_Hobbs)\
**Post date:** [December 31, 2025, 6:52pm UTC](https://community.perplexity.ai/t/support-run-around/3324/1 "2025-12-31T18:52:22Z")

</div>

I asked Perplexity how to create an API key. When I asked if I needed to create an API group it said no. Yet I was unable to find a way to edit my payment information. That sent me through multiple email messages. Multiple times I got a response saying, oh, that is not our responsibility, send a message somewhere else. I think Perplexity needs to improve their support system and reduce the chance of customers getting a runaround. When I finally was told that Perplexity chat was wrong and that I do need to create an API group, I had no problem.