I created new api key like 2 days back for testing decision api and it started using agent api and finished the credit in 1 day by using agent api. now there is no way to get refund or any cusotmer support who can investigate here.
Pre-flight checklist
- This is about the Perplexity API, not the Perplexity app, Computer, Comet, or web UI.
- I have removed API keys, secrets, and private data.
- I have included enough information for someone else to reproduce the issue.
Bug type
- Error response or failed request
- Incorrect or unexpected model output
- Missing, invalid, or stale citations/search results
- Streaming issue
- Structured output or JSON schema issue
- SDK issue
- Billing, credits, or rate limit issue
- Dashboard, API key, or auth issue
- Other API bug
Affected API area
- Agent API
- Search API
- Sonar API
- Embeddings API
- SDKs
- Dashboard, API keys, or auth
- Billing or credits
- Not sure
Summary
Expected behavior
Actual behavior
Minimal reproduction
Response or error
Request details
- Endpoint:
- Model or preset:
- SDK/language/version:
- Request ID:
- Approximate time and timezone:
- Consistent or intermittent: