This originally was posted on [r/perplexity_ai] subreddit, was redirected by a mod from there.
I started experimenting around a month ago with Perplexity API. I wanted to build up a couple of simple workflows for myself, but later would love to integrate it into more robust stuff too.
However, during light experimentation (around 30 calls), the credit usage was surreal. It burned through 15$ like nothing. I couldn’t even set things up properly.
At one time, after the free 5$ ran out, I sent 10 to fill it up. And just like that, around 8 was just gone, without me even calling the API.
Naturally, I contacted Perplexity support. It took 3 days to answer. Sending a link where I can see what they see about my usage. But the link was not working. So I answered back with this info and a screenshot of the message I got when clicking on the link. This was June 8.
I got 0 answers since. I tried to remind constantly, but nothing (not even the automatic system message anymore).
To be honest, I am a bit clueless at this point. I would really need the API, as at the moment, there is no real alternative. But I am very reluctant to pay actual money without transparency on pricing, or a working customer support…
Summary
Btw, my email address is bav.riche@gmail.com - with which I reached out.