The Perplexity sonar-deep-research model is repeatedly staying in IN_PROGRESS and timing out

Hi everyone,

I’m facing an issue with the sonar-deep-research model when using async chat completions.

Whenever I submit a job, it stays in IN_PROGRESS status across multiple polling attempts and eventually triggers a TIME_OUT error. This has been happening continuously since yesterday and is still occurring today.

What’s happening:

  • Jobs never transition to a final completed state when checked via the polling endpoint.

  • After many attempts, the request ultimately times out without returning a result.

I wanted to check if there’s any update regarding this issue or a recommended workaround? Has anyone else seen similar behavior?

Thanks in advance!