Unrecognized .edu address

Bug Reports
1

:bug: Describe the Bug

I have a subdomain .edu as my school uses all Microsoft software and their ecosystem they utilize live.bucks.edu but years ago it was student.bucks.edu but .edu nonetheless for sure.

RedactedImADumbassN@live.sucks.edu@live.bucks.edu

:white_check_mark: Expected Behavior

What you expected to happen.

Please look into and honor my student account, I haven’t made any account but this forum account so far as I haven’t wanted to waste it knowing I’m a student

:cross_mark: Actual Behavior

Yea ^

:counterclockwise_arrows_button: Steps to Reproduce

  1. Call the API with the following request:
  2. Observe the unexpected behavior.

:pushpin: API Request & Response (if applicable)

:globe_showing_europe_africa: Environment

  • API Version: [e.g., sonar-3.1]
  • SDK (if applicable): [e.g., Python SDK v0.5]
  • Operating System: [e.g., MacOS, Linux, Windows]

:paperclip: Logs or Screenshots (if applicable)

Add any logs or screenshots that can help debug the issue.

:memo: Additional Context

Add any other context about the problem here.

2

Hi - what is the issue exactly?

2 Likes
3

Hey James, thank you for getting back to me. I’m
not sure if there’s an issue with subdomains signing up with edu accounts but in my case in particular I’m unable to sign up utilizing my schools email, they use @live.schoolname.edu, this isn’t the only invite I tried this with either, I know my current proof in example is another odd email, this is just someone who responded to a comment I posted asking for someone to invite me (for testing outside of my school in particular.)

Here is a redacted email address showcasing the issue I’ve had since this rolled out.

I can send more info about me in particular in private as I’m not sure if it’s just me or if it is truly the subdomain whether @live in particular confusing it as an outlook address or if it’s the sub in the domain before the edu. Thanks again!

4

Hey @sad, thanks for reaching out!

This forum is dedicated to API-related topics. For assistance with student account recognition and related perks, please contact our support team at support@perplexity.ai. They can help verify your student email domain and ensure you receive the appropriate benefits.

For more information on the Student Referral Program, including eligibility and rewards, please visit our Help Center.