Hello,
I’m writing regarding an issue with my Perplexity (Sonar) API credit balance after enabling automatic payments.
Here is the situation clearly:
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I made a $17 payment to my API account.
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Before this payment, I already had an existing $3 balance.
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After the payment, my account is showing only $4 available credit, and my previous $3 balance has disappeared.
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I also see a $15 “pending / expected payment” related to automatic billing.
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My understanding is that this pending charge appeared only because I enabled automatic payments, and since there was no sufficient balance, it affected my credits.
My request:
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Please remove/cancel the $15 pending (expected) payment.
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Please restore my correct API credit balance, which should be $20 total ($17 + $3).
I have attached my invoice history screenshot and can provide any additional information if needed.
Thank you for your help in resolving this billing discrepancy.
Best regards,
Samet Can
