CRITICAL: Computer Agent Thread Permanent Lockout (Private Access Mismatch / App Reset)

Bug Reports
1

ACCOUNT PROFILE: Active API Credit/Token Purchaser & Pro Tier Subscriber
SYSTEM ERROR CLASS: Backend Account Session Desync / Deployed Asset Data Deletion
SUMMARY OF INCIDENT:
An application compiled via the “Computer” agent infrastructure has suffered a complete state reset, erasing all persistent deployment data and execution history. Investigation reveals the underlying generation thread has been systematically detached from my dashboard. Navigating via direct browser cache history triggers a hard “Private/Restricted Access” database block, treating me (the creator) as an unauthorized user.
DIAGNOSTICS EXECUTED:
Self-Authorization Loop: Requesting access via the UI generates an approval email. Executing the email authorization link triggers a core system error stating permission assignment is impossible.
Raw Database Query: Trimming the SEO text slug to call the raw alphanumeric database key natively results in a 404 Not Found state.
Internal Parsing: Utilizing an independent, authenticated query sequence to crawl and scrape the cache link returns an explicit access denial.
REQUESTED RESOLUTION:
Escalate to Tier-3 Database Engineering to manually remap the user-owner permissions on the asset ID below, and extract the raw code string arrays from the background container so my token expenditure is not a complete financial loss.
TARGET URL: (Thread URL sent to staff privately, upon direct request)

Pre-flight checklist

  • This is about the Perplexity API, not the Perplexity app, Comet, or web UI.
  • I have removed API keys, secrets, and private data.
  • I have included enough information for someone else to reproduce the issue.

Bug type

  • Error response or failed request
  • Incorrect or unexpected model output
  • Missing, invalid, or stale citations/search results
  • Streaming issue
  • Structured output or JSON schema issue
  • SDK issue
  • Billing, credits, or rate limit issue
  • Dashboard, API key, or auth issue
  • Other API bug

Affected API area

  • Agent API
  • Search API
  • Sonar API
  • Embeddings API
  • SDKs
  • Dashboard, API keys, or auth
  • Billing or credits
  • Not sure

Summary

Expected behavior

Actual behavior

Minimal reproduction

Response or error

Request details

  • Endpoint:
  • Model or preset:
  • SDK/language/version:
  • Request ID:
  • Approximate time and timezone:
  • Consistent or intermittent:

Additional context