Stuck on Tier 1 after $258 in API credits - quota exceeded errors

Tier 1 despite spending $258 in API credits - should auto-upgrade to Tier 2 at $250+ but hasn’t. Getting quota exceeded errors blocking production use. Emailed support but no response. Can anyone advise?

Hi Kate,

Could you send us an email over at api@perplexity.ai, we’ll gladly sort this out for you.